Please read below before sending us a message.

The Return policy begins on the Invoice date printed on the original www.DrCarol.com Sales Invoice. All returns must be received within 30 days of purchase date. The credit card receipt must be present for all returns in order to receive a refund. The original purchaser must first contact customer service at (855) 372-2765 to set up a return.

If you receive a item that was damaged in shipping please contact us immediately within 48 hours and we will replace the damaged item(s). Any returns for items not damaged or incorrectly shipped must be returned in the original condition with packaging intact and will only be refunded for price paid shown on invoice. There are no refunds on shipping unless you receive an item shipped in error. This return policy is only applicable to orders placed on www.DrCarol.com.

Dr. Carol’s pet vitamins [PAAWS, PAAWS Plus and VitaLife] may be returned within 30 days for a full product refund if you are not completely satisfied.

Please contact customer service at (855) 372-2765 for more information on returning an item.

Thank you,

Dr. Carol Customer Service